1 -: If you were to rate our performance from 1 to 10 stars, how would you grade us?
2 -: Would you please rate our performance on the following qualities?
- Communication and accessibility Answer: 10
- Smooth and enjoyable process Answer: 10
- Friendly and courteous staff Answer: 10
- Professionalism Answer: 10
- Knowledgeable and resourceful Answer: 10
3 -: Did our team exceed your expectations? If so, please describe an instance of how we went above and beyond:
Answer: ABOVE AND BEYOND! THANK YOU JULIE.
4 -: Can you think of any ways we could improve our performance on the next transaction?
Answer: Not really, just marvelous.
5 -: Would you like to schedule some time to debrief and refine our process for future transactions? If so, when?